COLLECTION OF INFORMATION
In order to use the V & V Jewels website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly concerning sales, support and accounts, including Email. Any information collected by V & V Jewels is collected via correspondence from you.
STORAGE OF COLLECTED INFORMATION
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details. We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
V & V Jewels uses personal identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing list by emailing us at firstname.lastname@example.org.
V & V Jewels may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties, such as a financial institution or a delivery courier are prohibited from using your personally identifiable information for any other purpose than providing our service to you. V & V Jewels does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personal identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
DISPUTES & REVIEWS
As we all know sometimes problems occur with either an item or delivery. Our customer service is our priority. If you have any problem whatsoever please reach out to us and we will try our hardest to accomedate. Please be patient once you send an email. It can take up to 2 business days to receive a response from us. If a dispute is put through without reaching out to our customer service team or we receive a negative review we will no longer take future orders.